Boarderie Return & Refund Policy
Due to the perishable nature of our handcrafted cheese and charcuterie boards, we do not accept returns; however, we are committed to ensuring your satisfaction if your order arrives damaged or incorrect. Please contact our concierge team within 24 hours of delivery to initiate a claim for a replacement or store credit.
Inspect Upon Delivery
Immediately open your shipping box and inspect the temperature-controlled packaging and the condition of the ingredients.
Document Issues
If there is damage or a quality concern, take clear photos of the product and the shipping label as required for our quality insurance.
Contact Concierge
Email our support team with your order number and photos within 24 hours of the delivery timestamp.
Resolution Process
Our team will review your claim and issue a complimentary replacement shipment or a refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing